Refund Policy

The following terms are applicable for any products that you have purchased from us.

Waiver of Refund (Right of Withdrawal)

For subscriptions or services granting access to digital content or services (such as our platform features), the customer's Right of Withdrawal (the 14-day refund right) is waived immediately and they become ineligible for a refund once they start using the service (e.g., logging in and accessing the paid features, utilizing tools, or performing the first paid action).

By purchasing the service and expressly consenting to immediate access and use of the platform, the customer acknowledges and agrees that they lose their right to cancel/refund under the 14-day withdrawal period once the performance of the service has begun.

Eligibility for Refunds

We offer refunds under the following circumstances:

• If the service is not delivered as promised due to an error on our end.
• If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.

Refund Period

Refund requests must be made within 14 days of the payment date. Requests made after this period will not be eligible for a refund.

Non-Refundable Cases

Refunds will not be granted under the following conditions:

• If the customer starts using the platform/service (as defined above).
• If you fail to use the service during the subscription period or after the waiver condition (use/access) has been met.
• If the issue is caused by third-party software or tools not affiliated with our platform.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at contact@quickesg.app.
2. Provide your payment receipt, order ID, and a detailed explanation of the issue.
3. Our team will review your request and respond within 3-5 business days.
4. If your request is approved, the refund will be processed to your original payment method within 7-10 business days.

Contact Us

If you have any questions about this Refund Policy or require assistance, please reach out to us:

Email: contact@quickesg.app